SAP Knowledge Base Article - Public

2809959 - Got intermittent error “Unable to retrieve data from the datasource” on SAP Analytics Cloud story

Symptom

  • Got intermittent error “Unable to retrieve data from the datasource” on SAP Analytics Cloud story
  • Full error message:
    "Unable to retrieve data from the datasource. Error: [Invalid value in operand: The low value is not set]"

Environment

  • SAP Analytics Cloud 2019.8.16

Reproducing the Issue

  1. Create a threshold and add the threshold for color in numeric chart.
  2. Filter the numeric chart and also filter the threshold color.
  3. When reopen the report, sometimes there is an error in the numeric chart.
  4. The error gets resolved when removing the color value and re-adding some setting again. Sometimes, it can also be resolved by refreshing the same story again.

Cause

The issue is under investigation by development team.

Resolution

The issue is under investigation by development team.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,error, random, randomly, color, threshold , KBA , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , Problem

Product

SAP Analytics Cloud 1.0