SAP Knowledge Base Article - Public

2809914 - Duplicate PDF Form Generated When Uploading New PDF Form with Docusign - ONB

Symptom

  • While uploading a new PDF Form in Onboarding, it is creating a duplicate PDF form.
  • Seeing multiple copies of the same form after the loading it in Onboarding.
  • If you want to keep the current FORM CODE please disable the 'Use Docusing' checkbox in the form.
  • We will change the FORM CODE to avoid errors.
  • Form with Docusign enable.

Sample1.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Resolution

  1. In Onboarding, go into Reference Files > Forms > Group where you have the Form > Select the Form on the right and Edit > Uncheck the "Use DocuSign" option before uploading a new form.
  2. After you finish uploading a new form, go back and check this "Use DocuSign" option again and update it.

sample 3.png

Keywords

SF, Success Factors, OBD, ONB, Docu Sign, on boarding , KBA , LOD-SF-OBD-FRM , Forms, PDF, E-Verify and Compliance Forms etc. , Problem

Product

SAP SuccessFactors Onboarding all versions