SAP Knowledge Base Article - Public

2809260 - Application error while terminating an employee (fingerprint=9d7bc5cdc8e3aad4224bed9601eb66a69f2098d8) - Employee Central

Symptom

  • Application error while terminating an employee (fingerprint=9d7bc5cdc8e3aad4224bed9601eb66a69f2098d8)
  • Not possible to terminate an employee

Environment

SuccessFactors Employee Central

Reproducing the Issue

Go to: Employee Profile

  1. Select an employee
  2. Go to: Actions > Terminate
  3. Populate the fields
  4. Save

errorId=xxx, fingerprint=9d7bc5cdc8e3aad4224bed9601eb66a69f2098d8, timestamp=xxx, errorMessage=An application error occurred. Please try again later, or notify support

Splunk Logs (internal)
Caused by: java.lang.NullPointerException: while trying to invoke the method java.lang.String.replaceAll(java.lang.String, java.lang.String) of a null object loaded from local variable 'emailBody'

Cause

Some e-mail notification does not have translation for all languages.

Resolution

Add translation, via E-Mail Notification Templates Settings, for all templates/languages

Keywords

fingerprint=9d7bc5cdc8e3aad4224bed9601eb66a69f2098d8, emailBody, 'emailBody', terminate, termination, application error , KBA , LOD-SF-EC-JOB , Job Information & Propagation XML , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core all versions