SAP Knowledge Base Article - Public

2809243 - Online Offer with e-Signature triggers email notifications to Candidates despite Single Receiver being enabled

Symptom

Online Offer Letter with e-Signature triggers email notification to candidates, despite Single Recipient being enabled in Provisioning

Environment

  • SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

  1. Select the candidate you want to send an offer to
  2. Go to Take Action > Offer 
  3. Select Offer Letter 
  4. Preview > Next Step
  5. Click on Online Offer with e-Signature 
  6. Send the Online Offer
  7. Email notification is triggered to the candidate 

Cause

Email notifications for DocuSign are sent out to candidates, despite Single Recipient being enabled in Provisioning, because these notifications are sent out from DocuSign, which is an integration with SuccessFactors, and not from SuccessFactors itself.

Resolution

This is an expected behaviour of the system.

Keywords

KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem

Product

SUCCESSFACTORS BIZX CORE 1905