SAP Knowledge Base Article - Public

2808902 - SAP Analytics Cloud connecting to SAP HANA failing to retrieve data for certain users

Symptom

The following Can't read the view : _SYS_BIC:t.4/CTM10003 occurs in SAP Analytics Cloud (SAC):

  • Specific users is getting stuck at parameter loading page
  • Some other user are working as expected 
  • Specific error can be see from the Google Chrome Developer tool

assets.sapanalytics.cloud/production/uiAssets-2019.8.11/uiAssets/app.main.7b00466988510dc03a47.js:40 2019-06-17T21:23:31.255Z [ERROR] Dynamic cache manager process cube failed:
(anonymous) @ assets.sapanalytics.cloud/production/uiAssets-2019.8.11/uiAssets/app.main.7b00466988510dc03a47.js:40
assets.sapanalytics.cloud/production/uiAssets-2019.8.11/uiAssets/app.main.7b00466988510dc03a47.js:40 2019-06-17 14:23:31.255495 -
(anonymous) @ assets.sapanalytics.cloud/production/uiAssets-2019.8.11/uiAssets/app.main.7b00466988510dc03a47.js:40
assets.sapanalytics.cloud/production/uiAssets-2019.8.11/uiAssets/app.main.7b00466988510dc03a47.js:40 2019-06-17 14:23:31.724719 Error: Error [Server]: (#42208) Can't read the view : _SYS_BIC:t.4/CTM10003::[], reason: Can't read the view : _SYS_BIC:t.4/CTM10003 -
(anonymous) @ assets.sapanalytics.cloud/production/uiAssets-2019.8.11/uiAssets/app.main.7b00466988510dc03a47.js:40

Environment

  • SAP Analytics Cloud 2019.8.11 client and server 2019.8.16
  • SAP HANA 1.00.122.24.1553744092

Reproducing the Issue

Step 1: Log in to the SAC tenant
Step 2: Browse to the Files > Concur_Task_Manager folder
Step 3:Click a story - Diagnostics & Resolutions - the dots appear and keeps loading

Cause

This issue is currently under investigation by Development.

Resolution

This issue is currently under investigation by Development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Bug Filed

Product

SAP Analytics Cloud 1.0