SAP Knowledge Base Article - Public

2808425 - Slow performance and browser crashes with Aw, Snap! - Something went wrong while displaying this web page when opening a story in SAP Analytics Cloud

Symptom

  • Slow performance and browser crash when opening specific story page based on planning model in SAP Analytics Cloud (SAC).
  • Aw, Snap - Something went wrong while displaying this webpage.

Environment

  • SAP Analytics Cloud

Reproducing the Issue

  1. Log on to SAC.
  2. Open the affected story and navigate to a specific tab.
    Notice:
    It takes a long time to load the page and the following error occurs:
    Aw, Snap - Something went wrong while displaying this webpage.
    Task Manager shows that Chrome browser uses up  over 2000 MB of memory.

Cause

Instability in Chrome versions:

  • 75.0.3770.80
  • 75.0.3770.100

Resolution

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, EPM-ODS, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, slow, performance, long, crash, memory, planning, model, Aw, Snap, chrome, over, Error Navigating through and Using a Planning Model, SAC users are unable to use stories for more than a few moments before the page stops working. No planning operations can be completed in any department of business. After a short while of working within planning models, users will experience an error that causes them to have to restart their browser and log back into SAP Analytics Cloud before continuing with any work , KBA , LOD-ANA-BI , Business Intelligence Functionality, Analytic Models , LOD-ANA-PL , Planning Functionality, Planning Models , LOD-ANA-BR , Digital Boardroom (DiBo) , LOD-ANA-PR , Predictive Scenarios, Smart Predict , Problem

Product

SAP Analytics Cloud 1.0