SAP Knowledge Base Article - Public

2808425 - Slow performance and browser crashes with Aw, Snap! - Something went wrong while displaying this web page when opening a story in SAP Analytics Cloud


  • Slow performance and browser crash when opening specific story page based on planning model in SAP Analytics Cloud (SAC).
  • Aw, Snap - Something went wrong while displaying this webpage.


  • SAP Analytics Cloud

Reproducing the Issue

  1. Log on to SAC.
  2. Open the affected story and navigate to a specific tab.
    It takes a long time to load the page and the following error occurs:
    Aw, Snap - Something went wrong while displaying this webpage.
    Task Manager shows that Chrome browser uses up  over 2000 MB of memory.


Instability in Chrome versions:

  • 75.0.3770.80
  • 75.0.3770.100


See Also

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SAP Analytics Cloud 1.0