SAP Knowledge Base Article - Public

2808374 - Unable to permanent purge an user - UserID list provided is not correct

Symptom

When trying to perform an User Permanent Purge, customer is receiving the message: User ID list provided is not correct.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Go to Admin Center > Data Retention Management
  2. Click on User Permanent Purge
  3. Create a file based on the template including the User ID
  4. Submit the request
  5. Receive the notification that User ID list provided is not correct

Cause

The user you are trying to purge was not soft purged before.

Resolution

To perform an User Permanent Purge on an user, you need to make sure that user was previously soft purged. If you are still seeing the user in the User Data File as 'inactive', this means that the user was not soft purged yet.

Please proceed with the soft purge again, and after this process, try to proceed with the permanent purge again. More details about how to proceed with the soft purge are available in the KBA in the see also section of this document.

See Also

2088065 - Data Retention Management - Purge Data - Platform

Keywords

Purge, Permanent, User ID, UserID list provided is not correct, Unable, error, user , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem

Product

SAP SuccessFactors HCM Suite all versions