SAP Knowledge Base Article - Public

2808373 - Error Message When Downloading the Blank .CSV Template File - Recruiting Management

Symptom

When creating candidates accounts via .CSV file, the blank template is no longer available and the system is throwing the following error message:

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Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

  1. Go to Recruiting -> Candidates Tab
  2. In the "Add Candidate" dropdown, choose "Bulk Create Candidates from .CSV File"
  3. Click to download a blank template

   2019-06-24_16-43-45.png

Cause

The blank .CSV file that is being created will be based on the Candidate Profile template configured in the system. If the CPT has any discrepancy or misconfiguration, the system won't be able to create the file and will display the mentioned error message.

Resolution

The most common misconfigurations in the CPT that will be related to the above error are standard fields like, e.g., contactEmail, country, set as custom="true" or the other way around, when a custom field is set as custom="false". To validate the CPT fields, you can check the field-definition section in the Implementation Guide: Field-Definition Element Guide.

You can also validate the template when importing the same in Provisioning, by checking the validation message the system will display after the import.

  1. In Provisioning
  2. Edit Candidate Profile Template
  3. Re-enter the template to check the validations

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NOTE: If, by any chance, you don't have access to any of the guides or tools required to proceed with this validation, please reach out to an implementation partner team.

See Also

Field-Definition Element Guide

2343467 - Candidate Profile - Implementation Tips & Tricks from Support - Recruiting Management

Keywords

An error occurred and the download was not completed. Please try again later; Bulk Candidate; Blank Template; cannot be cast to com.successfactors.template.bean.PickListField; , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Recruiting all versions