SAP Knowledge Base Article - Public

2808290 - Error message "Confirm Milestone: Design Accepted failed; Retry or Report an Incident"

Symptom

In Business Configuration work center, you are unable to confirm the scoping of your solution. The following error occurs:

Confirm Milestone: Design Accepted failed; retry or report an incident.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Business Configuration work center
  2. Click on Implementation Projects
  3. Select the relevant project
  4. Click on Open Activities
  5. The following error appears: Confirm Milestone: Design Accepted failed; retry or report an incident
  6. Search for Design Accepted and click on it
  7. At the bottom, a message appears: Confirm Milestone: Scoping Complete failed; retry or report an incident
  8. You recognise that checkbox Design Accepted is ticked
  9. Click on Confirm and then on OK
  10. Confirm Milestone: Design Accepted in process
  11. Refresh page
  12. Same error: Confirm Milestone: Scoping Complete failed; retry or report an incident

Cause

There are many possible causes for this type of error. One cause could be the following situation:

You have the following scoping enabled: Industry Solution > Utilities > Utilities Call Centre and Service.

On the other hand, Sales > New Business > Sales Quotes is not scoped.

Resolution

  1. Go to Business Configuration work center
  2. Click on Implementation Projects
  3. Select the relevant project
  4. Click on Edit Project Scope
  5. Click on next until 3 Scoping
  6. Expand Sales
  7. Expand New Business
  8. Scope Sales Quote


If you enable Sales Quote, then the New Business > Communication for new business is getting scoped automatically.

See Also

If this KBA doesn't help you to resolve the issue, please also have a look at the following knowledge base articles:

2799004 - Error : Confirm Milestone: Scoping Complete failed; retry or report an incident

2516897 - Error Message "Confirm Milestone: Design Accepted failed; retry or report an incident

2458956 - Error Message "Confirm Milestone: Design Accepted failed; retry or report an incident"

Keywords

Confirm milestone , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 1905