SAP Knowledge Base Article - Public

2806416 - Instructor ID is associated to a course but there is no history (create/delete/modify) for that same instructor - LMS

Symptom

An instructor ID is associated to a course, but this instructor is not existing in LMS

Environment

Successfactors Learning Management System

Reproducing the Issue

1. Check learning history of a course, then notice that there is an instructor associated.

2. Search for the same instructor ID and notice that this instructor is not in the system.

Cause

The instructor ID got associated with the course via connector.

Resolution

As per Engineering team, you may give any value for the "instructor" on the learning history connector input file. The instructor got associated with the course via the connector, even though the instructor was not created / existing within the LMS UI. Hence you cannot find any history (creation/deletion/modification) for that instructor on the LMS environment.

Keywords

LMS, Learning, instructor, history, connector, learning history connector, instructor is not existing , KBA , LOD-SF-LMS-INS , LMS Instructors and My Classes , Problem

Product

SAP SuccessFactors HCM Core 1902 ; SAP SuccessFactors Learning all versions