SAP Knowledge Base Article - Public

2806348 - Service Request/Ticket Cannot Be Created From Outlook Add in

Symptom

In a business role, the business action restriction Service Requests: Create from E-Mail Add-In, has been enabled but tickets still cannot be created from the add in.

Environment

SAP Cloud for Customer

Resolution

This is expected behaviour.

Tickets cannot currently be created from the add in.

The business restriction Service Requests: Create from E-Mail Add-In, has been defined in C4C but not yet implemented in the Outlook Add in.

Keywords

Ticket, Outlook, Outlook add in, add in, Service Request , KBA , LOD-CRM-GW-OUT , Outlook , Problem

Product

SAP Cloud for Customer add-ins all versions