SAP Knowledge Base Article - Public

2806281 - No Logs for Deleted Campaigns

Symptom

You suspect that a user has deleted a campaign but you do not find any trace in the system.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Campaigns work center.
  2. Go to the Campaigns view.
  3. Select a campaign with status Planned.
  4. Click on the actions cogwheel and then click Delete.

  5. Go to the Administration work center.
  6. Go to the General Settings.
  7. Click on Deleted Data.
    RESULT: You cannot find the deleted campaign there.

Cause

There are no logs of deleted campaigns neither in the frontend nor in the backend.

Resolution

It is not possible to see who deleted the campaign. However, only planned campaign can be deleted. Hence, no major lost should occur.

See Also

2550962 - The Delete Option is Greyed Out While Trying to Delete a Campaign in Campaigns OWL

1969658 - The Delete option is not available inside a Planned Campaign

Keywords

delete, campaign, logs, , KBA , LOD-LE-MKT-CPG , Campaign Processing , How To

Product

SAP Cloud for Customer add-ins all versions