SAP Knowledge Base Article - Public

2806153 - Content error prevents users from completing courses

Symptom

When users are attempting to finish a course the following error is generated:

content error.jpg

Environment

SAP SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

The problem here is that the Scorm content is using an unsupported API call

It has been noted that this error can also be generated in the middle of a quiz or assessment where the unsupported API call is being used.

Resolution

Content is using the LMSSetValue of cmi.interactions.NaN.id and/or cmi.interactions.NaN.id API calls. These calls are not supported by the LMS for SCORM.

Please refer to KBA 2156966 which lists the SCORM API functions that are supported by SuccessFactors.

Keywords

LMSSetValue Error, cmi.interactions.NaN, Not implemented error , KBA , LOD-SF-LMS-PCM , LMS Icontent , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions