SAP Knowledge Base Article - Public

2806063 - Unable to Assign two Custom Managers in Time Off Workflow

Symptom

Customer wants to assign two approvers in the same workflow step, the employee's manager and a specific user.

To do it, they use the custom manager as per our KBA attached 2432613 , but when they try to assign two employee in the role, the workflow only arrives to one of them.
This is specific to time off workflows. Everywhere else this configuration works.

Environment

Employee Central, Workflows

Reproducing the Issue

Working:

  1. Change Personal info, by giving user a middle name
  2. Workflow NameChange triggers to both custom managers

Not Working:

  1. Request a Vacation for user.
  2. Workflow (AbsenceRequest) only triggers to one Custom manager

Resolution

Expected behaviour for this configuration in EC is as follows:
If you select custom manager as approver in the workflow approver role, both custom manager 1 and custom manager 2 will receive the workflow and notifications.

Engineering will fix this with the b1908 release.

See Also

  2432613 - Custom Managers under approver dropdown for workflow

Keywords

MDF-30674, ECT-119696, send time off workflow to two managers, custom manager time off , KBA , LOD-SF-EC-WFL , Workflow & Trigger (Rules & XML) , LOD-SF-EC-TIM , Time-Off , Problem

Product

SAP SuccessFactors HCM Core 1902