SAP Knowledge Base Article - Public

2805787 - java.lang.IllegalStateException Error When Launching Report Designer Tool (PRD)

Symptom

When launching the Report Designer Tool (PRD), an error is thrown and the line below is included:

  • java.lang.IllegalStateException: Unable to acquire application service. Ensure that the org.eclipse.core.runtime bundle is resolved and started (see config.ini).

Environment

SAP Successfactors Learning Management System

Reproducing the Issue

  1. Launch the Report Designer Tool (PRD)
  2. Error message is thrown

Cause

This error is triggered by an anti-virus scan (e.g. McAfee On-access Scan) on the client machine.

Resolution

Turn off any anti-virus software, or add an exception rule for the Report Designer Tool (PRD) process.

Note: Depending on how the antivirus software is configured, it may cause latency when using the tool. Hence, please work with your IT department to properly configure your antivirus software for your organizational needs.

Keywords

java.lang.IllegalStateException Unable to acquire application service PRD Report Designer error exception anti-virus antivirus , KBA , LOD-SF-LMS-PRD , Plateau Report Designer , Problem

Product

SAP SuccessFactors Learning all versions