SAP Knowledge Base Article - Public

2804773 - Issue Creating Competitor Products

Symptom

When creating competitor products, you receive an Internal Server Error.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Competitors work center.
  2. Navigate to the Competitor Products view.
  3. Select New.
  4. Add Name, Competitor and Product.
  5. Select Save.

Cause

There is an exception raised because of an overflow of the Internal ID for the Product ID.

The range has been set up in a way that only two Internal IDs are allowed.

Resolution

If you do not wish to have automatic Internal IDs, you need to set the field ID on the UI to mandatory via Key User tools.

Alternatively, you can enlarge the automatic number range:

  1. Go to the Business Configuration work center.
  2. Navigate to the Overview tab.
  3. Search Number Ranges.
  4. Select activity Number Ranges for Materials.

Keywords

competitor, products, create, server, error , KBA , LOD-LE-PRD-PRD , Product + Product Category Hierarchy , Problem

Product

SAP Cloud for Customer add-ins all versions