SAP Knowledge Base Article - Public

2803765 - Error When Applying to a Job Requisition - Failed to process the Job application - Recruiting Management

Symptom

When a candidate try to apply to a Job Requisition, the system says the process failed and display the following message: "Failed to process the Job application".

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Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

  1. On the Career site, apply to a Job Requisition
  2. Fill the Application and send it
  3. The system will throw an error saying the process failed

Cause

In the Job Requisition, under the questions sections, there are one or more questions that have the Score flag checked and the Weight set as 0. With that, the system is currently not able to calculate the rating, which is based on all the questions that hace the Score flag enabled, therefore, the system creates a expection during the process.

Resolution

Software Engineering team has already acknowledged this scenario and it's currently working on the fix.

Workaround: As a workaround, the customers should change the flag of Score to NO under their questions. That way, the system will not calculate the total rating. If the customers wish to calculate the rating, they must score every question to Weight field by adding any value greater than 0.

UPDATE (06-19-19): Software Engineering team has deployed the fix through a Patch and now, the customer should be no longer facing the failure.

Keywords

Failed to process the Job application; applyJob operation failedCandidate fails to save as draft; Candidate fails to save as draft; Careers Error; Cannot Apply to Job Requisition; Application Failure; , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions