SAP Knowledge Base Article - Public

2803743 - Sound for notifications in SAP Jam app not working

Symptom

  • Sound and Vibration in the SAP Jam mobile app is not working for Notifications 

Environment

  • SAP Jam mobile app

Reproducing the Issue

  • Trigger push notification to a user in the SAP Jam mobile app
  • No sound or vibration is triggered in the app. 

Cause

  • This is due to the fact that Sounds and Vibration are not currently supported in the SAP Jam app for push notifications.

Resolution

  •  Sounds and Vibration are not currently supported in the SAP Jam app for push notifications.

Keywords

Notifications sounds vibration app Jam Mobile not working , KBA , LOD-SF-JAM-NOT , Bell & Browser notifcations , Problem

Product

SAP Jam Collaboration 1902