SAP Knowledge Base Article - Public

2803135 - The Owner Column in the Object Work List for Accounts is Blank for Many Replicated Accounts

Symptom

You have replicated accounts from an external system and once you check them in the system, you notice that the Owner column is blank for many of these accounts.

Environment

SAP Cloud for Customer

Reproducing the Issue

1. Go to the Customer work center.
2. Go to the Accounts view.
3. On the OWL under the Owner column, you can see there are many accounts which do not display owners.

Cause

The Owner in the account result list is the account team member with party role 142 who meets the following criteria: Being an account team member, having validity in the future and being Sales Org Unit independent. 
When there are account team members with party role 142, they need to be ticked as 'Main' account team members in order for them to be seen as the owner.

Resolution

This is the expected system behavior. Please mark the desired owners as a 'Main' account team member if you would like them to be seen as Owner.

Keywords

Account OWL, Owner, Main Indicator, Account Team Member , KBA , LOD-LE-BP-BP , Business Partner , How To

Product

SAP C4C ADDINS 1905 ; SAP C4C ADDINS 1908 ; SAP Cloud for Customer 1211 ; SAP Cloud for Customer 1302 ; SAP Cloud for Customer 1305 ; SAP Cloud for Customer 1308 ; SAP Cloud for Customer 1311 ; SAP Cloud for Customer 1402 ; SAP Cloud for Customer 1405 ; SAP Cloud for Customer 1408 ; SAP Cloud for Customer 1411 ; SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Cloud for Customer 1805 ; SAP Cloud for Customer add-ins 1802 ; SAP Cloud for Customer add-ins 1808 ; SAP Cloud for Customer add-ins 1811 ; SAP Cloud for Customer add-ins 1902 ; SAP Cloud for Sales 3.0 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711 ; SAP Sales OnDemand 1.0 ; SAP Sales OnDemand 2.0 ; SAP Sales OnDemand 4.0