SAP Knowledge Base Article - Public

2802694 - No drop down list available in People Profile - SuccessFactors Employee Profile

Symptom

No Drop Down list available inside a Portlet when selecting picklists

Environment

  • SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Access SuccessFactors instance;
  2. Go on People Profile section;
  3. Select a Portlet;
  4. Add Button;
  5. Click on a file with Drop Down list;
  6. No List with values are available as below:

No Drop down list.jpg

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Cause

No Language for the affected user is selected on Language Options

Resolution

It´s necessary to select a language for the user.

Steps to add the Language

  1. Go on "Options":
    Options.jpg
  2. Click on "Change Language";
  3. Select the appropriate language on the options available as below example:

Change Language.jpg

Keywords

No Drop Down List; No Data Appears; Nothing to Select; Picklist; , KBA , LOD-SF-EP-PP3 , People Profile , LOD-SF-EP , Employee Profile , How To

Product

SAP SuccessFactors HCM Suite all versions