SAP Knowledge Base Article - Public

2802316 - Candidate Profile "phoneCountryCode" field is not visible - Recruiting Management

Symptom

"phoneCountryCode" Field is not showing in Candidate Profile

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

Step 1: Configure "phoneCountryCode" field in Candidate Profile

Sample Code Captured from the Implementation Guide:

<field-definition id="phoneCountryCode" type="picklist" required="true" custom="false" anonymize="true">
<field-label mime-type="text-plain"><![CDATA[Country/Region: ]]></field-label>
<field-description><![CDATA[Country/Region]]></field-description>
<picklist-id>country</picklist-id>
</field-definition>

Step 2: Grant Write/Read Permission to Candidates in Candidate Profile

Step 3: Access Candidate Profile and "phoneCountryCode" field is not available.

Cause

"phoneCountryCode" will only be visible or editable if  Recruiting - SMS Messaging Functionality is enabled.

Resolution

Solution 1: Enable SMS Messaging Functionality (need for SMS Interview Notification)

KBA:  2336022 - How to Enable SMS Interview Notifications - Recruiting Management

Solution 2: Create a Custom Picklist Field such as "cust_phoneCountryCode" with almost same configuration of the Standard phoneCountryCode field.

KBA: 2786294 - Add Picklist Field on Candidate Profile via Manage Templates - Recruiting Management

See Also

KBA: 2258199 - SCR Form: XML Software Change Request for Requisitions and Recruiting Management - Recruiting Management

Keywords

phoneCountryCode, country, code, SMS , KBA , LOD-SF-RCM-CAP , Candidate Profiles , Problem

Product

SAP SuccessFactors Recruiting all versions