SAP Knowledge Base Article - Public

2802230 - Some fields in Sales Quote become unchangeable after status being set to Completed

Symptom

When Business Transactions (like Sales Quote or Opportunity) are set to Completed, some fields cannot be changed anymore.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales workcenter.
  2. Go to the Sales Quotes view (for example).
  3. Open a Sales Quote in status Completed.
  4. Click Edit and check the field Sales Unit (for example).

Result: The field Sales Unit is greyed out and cannot be changed.

Cause

This is a standard behavior. Once an item is completed, it is not allowed to do further change to it. Fields such as Product Name, Quantity, Sales Unit are not changeable anymore.

Keywords

sales quote, sales unit, sales order, opportunity, greyed out , KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer add-ins all versions