SAP Knowledge Base Article - Public

2802098 - Data Capture Form - Error message upon submission when resume is not uploaded

Symptom

When a resume is not uploaded in the Data Capture Form the error message "There was an error submitting the form. Please try again later" is displayed upon submission instead of a message informing the candidate that the resume has not been uploaded.

Note this occurs even if the field is not marked as required.

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Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Marketing

  • Career Site Builder
  • Candidate Relationship Management

Reproducing the Issue

  1. In the Data Capture Form, enter all the required fields except for Resume field (required or not)
  2. Accept the DPCS
  3. Click on Submit
  4. You will see the message "There was an error submitting the form. Please try again later"

Note that the profile will be created in RCM in spite of the error.

Resolution

Engineering team has confirmed that this is a defect which will be corrected with release b1908.

In the meantime, a resume must be uploaded to avoid the error.

Keywords

crm, candidate relationship management, DCF , KBA , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SUCCESSFACTORS BIZX CORE 1905