SAP Knowledge Base Article - Public

2801280 - Catalog Rendering Issue - LMS

Symptom

Customers will face LMS Catalog page rendering issue as shown below:

NOTE : All the images below are taken from test instance.

Catalog Rendering Issue.PNG

Environment

SuccessFactors Learning , Learning Management System.

Cause

This issue happens due to BIZX and LMS version mismatch.

For an exmaple : BizX PROD (1705) cannot use LMS STAGING (1708) version. This is not supported , as UI5 versions are completely different.

Resolution

This rendering issue happenig mainy when customers use LMS in integrated mode with mismatch in BIZX or LMS versions . Customers have to configure right release version or same release version to avoid such issues.

NOTE : Customer can try nativelogin URL  as a workaround to avoid LMS page rendering issue.

Keywords

Catalog Rendering Issue , Rendering Issue , LMS page Rendering Issue , version mismatch . , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions