SAP Knowledge Base Article - Public

2801236 - Candidate Progress Status Showing Inaccurate Information in Integration Center - Recruiting Management

Symptom

In Integration Center, the candidateProgress field, which shows the furthest non-disqualified candidate in the talent pipeline from a Job Requisition, is not showing the correct information. Below is example of a inaccurate query in Integration Center:

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  1. The example candidate is the furthest candidate in the Job Requisition and he is placed in the Hired Status
  2. The Hired Status in the "Edit Applicant Status Configuration" have the Status ID as "15"
  3. Inside Integration Center, the field "Candidate Progress Status" should be showing the furthest candidate status, however it showing "14" instead of "15"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management - All Versions

  • Integration Center

Reproducing the Issue

  1. Go to relevant Job Requisition, check the furthest non-disqualified candidate in the pipeline and check the pipeline status.
  2. Now go to "Edit Applicant Status Configuration", open the respective Status and go to status of the furthest candidate
  3. Confirm the Status ID 
  4. Go to Integration Center and run a new Integration
    1. In Integration Center, select "My Integrations" and click on "+ Create"
    2. Select "Schedule Simple File Output Integration" in the dropdown
    3. In the Entity Name, put JobRequisition and select the same in the Recommended Starting Entities
    4. In the fields section, select: jobReqId, candidateProgress and statusSetId
    5. On the tab Filter and Sort, open Advanced Filters and select Job Requisition ID
    6. Type the Job Req ID on the Value
    7. Go to Configure Fields
  5. Check the misinformation in the Integration Center Candidate Progress Status field.

Cause

This case will only happen when the status is changed inside the Application Page in the Job Requisition, if the status is changed in the Candidate Workbench, then the information is updated correctly. When the status is changed in the Application Page, the candidateProgress field will not be update with the last information from the rcm_job_req table. Hence the query will come with inaccurate data.

Resolution

Software Engineering team has already aknowledge this scenario and will be fixing the issue within 1908 release.

Workaround: Since this issue will only occur when the status is changed in the Application Page, it's recommend to move the furthest candidate in the statuses from the Candidate Workbench Page.

  • Application Page View:
  1. Open the Job Requisition, go to the Candidates tab
  2. Select any candidate and open the application
  3. Change the status via Candidate Status field

2019-06-04_17-09-15.png

  • Candidate Workbench View:
  1. Open the Job Requisition, go to the Candidates tab
  2. Select the candidate and change the application status via drag and drop or action button.

2019-06-04_17-09-49.png

See Also

2082139 - What is the Progress Bar in the Requisition Landing Page measuring? - Recruiting

2591563 - How to run reports using the Integration Center - Recruiting Management

2080952 - Applicant Status Configuration - Recruiting Management

Keywords

CandidateProgress; Integration Center; Furthest Candidate; Progress Bar; Candidate Progress Status; , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , LOD-SF-RCM-INT , Integrations & Intelligent Services , Problem

Product

SAP SuccessFactors Recruiting all versions