SAP Knowledge Base Article - Public

2800370 - "User Permanent Purge" Jobs - No Email Notification Received

Symptom

Why am I not receiving an email notification for the User Permanent Purge job?

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

1. Run Purged Inactive User

2. Receive email notification

3. Now run the User Permanent Purge

4. No email notification received

Cause

  • Not all users which are assigned the Create and Approve Purge Request permissions have a valid email address assigned to them
  • This is causing a delivery failure

Resolution

1. Find out which users have been granted the Create and Approve Purge Request permissions

2. Update user details so that everyone has a valid email address assigned to them

3. Re-run User Permanent Purge

4. Email notification is received

Keywords

User Permanent Purge, notification not received, user permanent purge email notification not received , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem

Product

SAP SuccessFactors HCM Suite all versions