SAP Knowledge Base Article - Public

2800079 - Error: "Internal Error; Create an SAP Incident" While Importing Service Requests in Data Workbench

Symptom

You are trying to import Service Requests using Data Workbench, but you are receiving the error message below:

"Internal error; Create an SAP incident"

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Data Workbench work center, in the Import view.
  2. Upload the template.
  3. Import the file.
  4. See the file import completed with errors in the Monitor view.

Cause

One of the reasons for this error message is the Date/Time format used in the template for fields such as Requested_Start_Date, Requested_End_Date, Reported_On, Completion_Date and Completion_Due.

The configuration of these fields in the metadata of the underlying service is Edm type datetimeoffset and that requires the use of the specific date/time format: YYYY-MM-DDTHH-MM-SSZ.

Observation: While completing a Data Workbench CSV template, it is always recommended to check the FieldDef file from the downloaded zip of the object you are importing, to see what are the supported formats of each field.

Resolution

Check if you are using any of the above mentioned fields in the template with a different format than YYYY-MM-DDTHH-MM-SSZ and correct the format accordingly.

Keywords

data workbench, Internal error Create an SAP incident, service request import , KBA , LOD-LE-SRP , Obsolete: Please use LOD-CRM-SRP , Problem

Product

SAP Cloud for Customer add-ins all versions