SAP Knowledge Base Article - Public

2799461 - SAP ByD Outlook Add-In not visible in 64-bit version of Outlook after Installation

Symptom

You have downloaded and installed the SAP Business ByDesign Outlook Add-In but it is not visible in Outlook.

Environment

SAP Business ByDesign

Reproducing the Issue

1) Download and Install the Outlook Add-In.

2) Restart MS Outlook.

3) You are unable too see tab for SAP Business ByDesign in Outlook.

4) Go to Outlook File -> Options -> Add-Ins.

5) From Drop down list Manage -> Select Disabled Items click Go button.

6) The Add-In name doesnt appear in list of Disabled Items as well.

Cause

Microsoft changes few configurations every release. Due to these changes, we need to manually make changes in system configuration in order to run the Add-In. This is a common issue with 64 bit version of Outlook.

Resolution

Kindly maintain the following changes in affected systems:

1) Go to Start -> Run

2) Enter the following value in field: Open -  ‘Regedit’ and click on OK

3) Once Regedit opens, go the following Navigation path:

“Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins”

4) Right Click on Addins and create New ->  Key

5) Name the newly created Key as: "SAPBusinessByDesignOutlookAddIn"

Regedit Folder.PNG

 

6) Right click on the new created Key ‘SAPBusinessByDesignOutlookAddIn ‘ and select New -> DWORD 32-bit Value

7) Name it as: LoadBehavior

8) Once it has created, Double click ‘LoadBehavior’ and enter Value data as 3

Load Behavior.PNG

 

9) Similarly, Right Click on  ‘: SAPBusinessByDesignOutlookAddIn’ once again and select New -> String Value

10) Name it as :Manifest

11) Double click on Manifest and Enter Value Data as:

  C:\Program Files (x86)\SAP\Business ByDesign\Add-In for Microsoft Outlook\sapOutlookAddIn.vsto|vstolocal

( Make sure you copy the above line as is and do not add anymore space between the text)

12) Close Regedit

13) Restart Outlook

14) The SAP Business Bydesign tab appears in Outlook

Keywords

Outlook Add-In not visible , KBA , SRD-CC-OIN-GW , Groupware , Problem

Product

SAP Business ByDesign 1905 ; SAP Business ByDesign 1908