SAP Knowledge Base Article - Public

2799272 - No search records when admin search for item by Title

Symptom

Admin can find item when searching by item ID only but searching by title returens no results

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning Management System

Reproducing the Issue

  • Admin navigates to Learning
  • Hit Item tab
  • Enter Item title and click Search
  • No records are returned

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Cause

The locale that the admin is using as a preference is not populated at item localisation level

Resolution

In order to resolve the issue you will need to do the following:

1. Check what is the active locale ID used by the admin

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2. Navigate to learning

3. Find the item that admin X cannot find

4. Click World icon next to the item title

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5. Enter the title of the item for English United Kingdom ( locale used by admin)

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6. Click save.

Then admin should be able to search by item title now

See Also

2548979 - Search by item ID return "No results match your search." in a Locale

2666339 - Item Title Localization - LMS

Keywords

item; locale; admin; search; type; LMS;title , KBA , LOD-SF-LMS-ITE , Items , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning 1808