SAP Knowledge Base Article - Public

2799272 - No search records when admin search for item by Title


Admin can find item when searching by item ID only but searching by title returens no results

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Learning Management System

Reproducing the Issue

  • Admin navigates to Learning
  • Hit Item tab
  • Enter Item title and click Search
  • No records are returned



The locale that the admin is using as a preference is not populated at item localisation level


In order to resolve the issue you will need to do the following:

1. Check what is the active locale ID used by the admin


2. Navigate to learning

3. Find the item that admin X cannot find

4. Click World icon next to the item title



5. Enter the title of the item for English United Kingdom ( locale used by admin)


6. Click save.

Then admin should be able to search by item title now

See Also

2548979 - Search by item ID return "No results match your search." in a Locale

2666339 - Item Title Localization - LMS


item; locale; admin; search; type; LMS;title , KBA , LOD-SF-LMS-ITE , Items , LOD-SF-LMS , Learning Management System , Problem


SAP SuccessFactors Learning 1808