SAP Knowledge Base Article - Public

2799151 - Cannot Add Products in Sales Quotes

Symptom

You are unable to add Products in Sales Quotes as Product and Quantity fields are greyed out.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Go to Sales Workcenter.
  2. Go to Sales Quotes view.
  3. Open Sales Quote 123(where 123 is a Sales quote ID).
  4. Go to Products facet.
  5. Click on Add.
    Here you can see Product and Quantity field is greyed out.

Cause

Sell standards products is not scoped under Product and service portfolio scoping element.

Resolution

You need to scope the required scenarios and the required Business Configuration questions.Follow the below mentioned steps:

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects view.
  3. Select First implementation.
  4. Click on Edit Project scope.
  5. Go to third step Scoping.
  6. Expand Sales scoping element.
  7. Expand Product and Service Portfolio for Sales.
  8. Select Sell Standard Products.
  9. Click on Next button.
  10. Click on Accept Preselected Answer.
  11. Click on Finish button.

Keywords

product , sales quotes , KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer core applications 1905