SAP Knowledge Base Article - Public

2799004 - Error : Confirm Milestone: Scoping Complete failed; retry or report an incident

Symptom

After doing all the necessary scoping in the system, you are trying to close the activity, Confirm Milestone : Design Acceptance and the system gives a dump or following error:

'Confirm Milestone: Scoping Complete failed; retry or report an incident'

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Business Configuration work center.
  2. Select the First Implementation Project and then select the activity Confirm Milestone: Design Accepted
  3. Click the link and then click Confirm.
  4. System gives error 'Confirm Milestone: Scoping Complete failed; retry or report an incident'

Cause

You might have scoped 'Banking Solution' in your system, but you would not have scoped 'Lead'. As per current design, these two entities are having dependency on each other. Since, the consistency is missing, system is throwing an error.

Resolution

Steps to check, whether you have scoped 'Banking' in your system :

  1. Go to Business Configuration work center.
  2. Select the First Implementation Project and Choose Edit Project Scope.
  3. Navigate to the Scoping Tab.
  4. Expand 'Industry Solution' and check whether the check box is ticked against 'Banking'.

If Banking is scoped, Scope the Lead Management by following the below steps :

  1. Go to Business Configuration work center.
  2. Select the First Implementation Project and choose Edit Project Scope.
  3. Navigate to the Scoping Tab.
  4. Expand 'Sales' and then mark the check box against 'Lead Management'.

Now, you can close the activity,Confirm Milestone: Design Accepted without any error.

Keywords

KBA , LOD-CRM-IND-BA , Banking , Problem

Product

SAP Cloud for Customer add-ins all versions