SAP Knowledge Base Article - Public

2798846 - Outbound Delivery Not Created

Symptom

You have confirmed your pick task and the status of the task is updated to Finished. The outbound delivery document does not get created for the relevant task.

Environment

 SAP Business ByDesign.

Reproducing the Issue

  1. Go to Outbound Logisitcs work center. 
  2. Navigate to the Task Control view.
  3. Search for the relevant task, select it and choose the Confirm button.
  4. Choose the Save button after making the relevent entries for the task line items. 
  5. The status of the task is updated to Finished

After performing the above steps you are not able to view an outbound delivery document in the Outbound Deliveries view under the same work center.

Cause

You have reported deviation for one or more of the line items via entering value in the field Deviation Reason in the relevant pick task screen. If a deviation is reported in a pick task, the warehouse manager has to either approve or reject the reported deviation. Once deviation is approved the relevant outbound delivery document will be created in the system.

Resolution

Follow below given steps to accept or reject the reported deviation. 

  1. Go to Outbound Logisitcs work center. 
  2. Navigate to the Monitoring view and choose the option By Warehouse Order
  3. Search and select the warehouse order for the above mentioned pick task. 
  4. Choose the Edit button, navigate to the Operations tab.
  5. You will be able to see the Deviation column having a Red traffic light against the line items for which deviations was reported. 
  6. You can choose either of the three options Accept Deviation, Accept Deviation and Reject Open Quantity or Reprocess Open Quantity as per your business use case. 

If you choose Accept Deviation or Accept Deviation and Reject Open Quantity the system will create the outbound delivery without the items for which deviation was reported.

Keywords

No outbound delivery visible, ByD, Outbound delivery not created in ByD, report deviation in task, accepting deviation in pick task, accept deviaiton , KBA , AP-SDM , Supply and Demand Matching , Problem

Product

SAP Business ByDesign all versions