SAP Knowledge Base Article - Public

2798687 - Course Chargeback price incorrect

Symptom

Price of schedule offering is showing incorrect chargeback in user catalog

Environment

 SuccessFactors Learning Management System (LMS)

Reproducing the Issue

Step 1: Create an item, schedule it and set it up in 3 catalogs with a different price in each.

  • Catalog 1 = $100
  • Catalog 2 = $75
  • Catalog 3 = $50

Step 2: A manager is assigned to catalog 1 & 3 via ASP. The employee in his team is assigned to catalog 2 via ASP.

Step 3: When a manager enrols the employee the charge is $50 and not $75 (price the employee would be charged if booked directly)

Cause

This is an expected behaviour

Resolution

Managers and users will see the the lowest chargeback price.

Example: If user/manager have access to two catalogs A and B

Item X is priced as $75 in catalog A

Same item is priced $0 in catalog B

If user/manger have access to only catalog A then chargeback price show as $75 in catalog

But if user/manager have access to both catalogs ( A & B ) then lowest price ($0) will be displayed when searching cataolg

See Also

2449893 - [LMS] Catalog search engine results

2222041 - How to update price of item on Catalog-LMS

2215389 - Users are not seeing new Item / Scheduled Offering prices in Learning Catalog

2400424 - How to remove pricing from items

2358025 - LMS: Remove "See Offerings for Price" option in items with Scheduled Offering

2184108 - Cannot see prices for Internal Training

Keywords

catalog; item; schedule offering; price; chargeback; commerce; charge , KBA , LOD-SF-LMS-CAT , LMS Catalog , LOD-SF-LMS-COM , Commerce , Problem

Product

SAP SuccessFactors Learning 1811