Price of schedule offering is showing incorrect chargeback in user catalog
SuccessFactors Learning Management System (LMS)
Reproducing the Issue
Step 1: Create an item, schedule it and set it up in 3 catalogs with a different price in each.
- Catalog 1 = $100
- Catalog 2 = $75
- Catalog 3 = $50
Step 2: A manager is assigned to catalog 1 & 3 via ASP. The employee in his team is assigned to catalog 2 via ASP.
Step 3: When a manager enrols the employee the charge is $50 and not $75 (price the employee would be charged if booked directly)
This is an expected behaviour
Managers and users will see the the lowest chargeback price.
Example: If user/manager have access to two catalogs A and B
Item X is priced as $75 in catalog A
Same item is priced $0 in catalog B
If user/manger have access to only catalog A then chargeback price show as $75 in catalog
But if user/manager have access to both catalogs ( A & B ) then lowest price ($0) will be displayed when searching cataolg
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catalog; item; schedule offering; price; chargeback; commerce; charge , KBA , LOD-SF-LMS-CAT , Catalog , LOD-SF-LMS-COM , Commerce , Problem