SAP Knowledge Base Article - Public

2798662 - Country not filled out when in the job information section when adding a new employee

Symptom

When add a new employee via "Add New Employee" you have noted that the field country was not filled out under the job information section according to the legal entity

Environment

SuccessFactors Employee Central

Reproducing the Issue

  1. Go to Add New Employee
  2. Fill all the requied information until the section Job Information
  3. Note that the field country was not filled out according to the country defined in the legal entity.

Cause

The field Non-unique External Code in the picklist configured to the field country, for example ISOCountry,  under the Manage Business Configuration is not the same as the External Code.

Resolution

Set the Non-unique External Code to be equal to the External Code in the picklist.

You can perfom this configuration via import:

  1. Go to "Import and Export data"
  2. Select import data
  3. Select the Picklist-Values
  4. Choose the file configured to the picklist

Or you can perform this task via Picklist Center

  1. Go to Picklist Center
  2. Search the picklist
  3. Click "Take Action" then Make Correction
  4. Configure the Non-unique External Code and save

Keywords

Country field missing in job information Country field not populated Country not filled out Job Information Country missing Job Information Country not populated , KBA , LOD-SF-EC-HIR , New Hire/Rehire Wizards , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core all versions