SAP Knowledge Base Article - Public

2798535 - Validation error enrolling user into schedule offering

Symptom

Validation error when Admin enrol user into schedue offering.

Error: Employee XXX must have a Shopping Account before Chargeback can be used during the registration process

shopi_acc.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Navigate to to Learning
  2. Under Related click Registration
  3. Click add Users Users

so1.png

Validation error: Employee XXX must have a Shopping Account before Chargeback can be used during the registration proces

Cause

Shopping account related to user XXX was deleted

Check PH_SHOPPING_ACCT for user XXX. This table should will show delete action taken place in database

Resolution

  1. Navigate to user XXX
  2. Go to Related More
  3. Hit Commerce tab
  4. Enter same shopping Account deleted for user XXX
  5. Hit Apply Changes.This will reinsert Shopping Accout ID back in PA_SHOPPING_ACCT

USER1.png

See Also

2416242 - LMS Commerce - Knowledge Support and Tips

2169778 - Scheduled Offering Register Now option is missing for some users – LMS

2681164 - Error during record learning - The following cost center codes for user XXX are not valid or you do not have permission to use them here: COST CENTER XXXX

Keywords

validation error; schedule offering; shopping account; commerce; register; user; PH_SHOPPING_ACCT; PA_SHOPPING_ACCT; , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem

Product

SAP SuccessFactors Learning 1811