SAP Knowledge Base Article - Public

2798429 - The standard field Expected Value for Opportunity is not filled in the Account Summary

Symptom

You generate a standard Account Summary and the standard field Expected Value for Opportunity is blank. In the Opportunity, the field has a value and you expect this value to show in the Account Summary.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customer workcenter.
  2. Go to the Accounts view.
  3. Open any Account that has an Opportunity with an Expected Value.
  4. Click Summary and go to the Summary.
  5. Check the Opportunity section and note that the field for Expected Value is blank.

Cause

The field Expected Value is hidden in the Opportunity facet of the Account.

Resolution

Please add the field to the Master Layout in the Opportunity facet via Adaptation and it will be filled in the Account Summary.

Keywords

standard field, summary, blank, empty , KBA , LOD-CRM-ACC , Account , Problem

Product

SAP Cloud for Customer add-ins all versions