SAP Knowledge Base Article - Public

2798250 - SAP Jam - When are Task Reminder email notifications sent

Symptom

When are the task reminder notifications sent?

Environment

SAP Jam

Resolution

There are two kinds of Task reminder emails->

  1. Emails having subject line in the format- "This is your reminder that task [Task Name] is due on [Date]".
    These are reminders sent on the basis of the notification frequency chosen by the task creator. They are sent at the following times, depending on the chosen frequency->
    • Daily- 12:00 PM UTC
    • Weekly- 09:00 AM UTC, every Sunday
    • Monthly- 12:00 AM UTC, on the first day of the month

  2. Emails having subject line in the format- "The task [Task Name] is almost due".
    These reminders are sent about one day before the task due date. Their dispatch times are based on a combination of factors, like due at time, time zone etc. and hence, will vary from case to case.

Keywords

Jam task email Task reminder Reminder email Task Email timing , KBA , LOD-SF-JAM-TSK , SAP JAM Task issues , Problem

Product

SAP Jam Collaboration 1811