SAP Knowledge Base Article - Public

2798209 - C4C - Adapt Integration Content - RFC exception SYSTEM_FAILURE

Symptom

You are performing an integration content adjustment post tenant copy in C4C. In the application log, you'are getting the following error:

'RFC exception SYSTEM_FAILURE raised; The ASSERT condition was violated' error.

Environment

Cloud for Customer

Reproducing the Issue

  1. In C4C Administrator WorkCenter, go to General Settings -> Integration> Adapt Integration Content for New Tenant.
  2. Open the relevant Application Log and check the results.
  3. The log shows the following error:'RFC exception SYSTEM_FAILURE raised; The ASSERT condition was violated'.

Cause

A message (payload) from C4C has already been exchanged with an external system.

To be able to run the Adapt Integration Content report, you need to make sure that no message is exchanged with external systems.

Resolution

Get a new tenant copy and decommission this tenant and run the adaptation report on the newly copied tenant. Make sure to not create any communication arrangement for the new communication system in the copied tenant, so that no message can be exchanged with an external system.

More information about this functionality is available in the following SAP Blogs:

https://blogs.sap.com/2016/03/16/tenant-refresh-adaptation-support-for-integration/

https://blogs.sap.com/2016/04/06/tenant-refresh-adaptation-support-for-integration-part-ii/

https://blogs.sap.com/2016/04/10/tenant-refresh-adaptation-support-for-integration-part-iii/

Keywords

C4C integration adapt integration content , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP C4C ADDINS 1905 ; SAP C4C ADDINS 1908 ; SAP Cloud for Customer add-ins 1902