SAP Knowledge Base Article - Public

2797137 - Receiving Error: 'Could not create Candidate Info objectHRManager or HiringManager field is empty. ' in Candidate's Audit Trail - Onboarding 1.0 [Integration with BizX]

Symptom

Failed to send data to SF: The remote server returned an error: (500) Internal Server Error. Could not create Candidate Info objectHRManager or HiringManager field is empty.

Environment

SAP SuccessFactors Onboarding 1.0 - All Versions

Cause

We have 2 cause on why the error is received:

  1. HiringManager and HRManager key is missing in candidate's record in Onboarding
  2. HiringManager and HRManager key is missing in one of the following Data Dictionary Tags under Integration Namespace:
    • EC-CandidateCreated
    • EC-PostPHV
    • EC-PaperWorkDone

Resolution

For Live Customer(s), Implementation Partner(s), and Consultant(s)

If the issue is related to scenario 1: (HiringManager and HRManager key is missing in candidate's record in Onboarding)

  • Ensure that HiringManager or HRManager key is mapped from Recruiting to Onboarding or have a panel in Post-Hire Verification Step to capture data

If the issue is related to scenario 2: (HiringManager and HRManager key is missing in Data Dictionary Tags under Integration Namespace)

  • Tried above resolution and it still won't work, try contacting support below.

 

Contact SAP SuccessFactors Cloud Product Support

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the needed information below.

  • Subject: KBA 2797137  - Could not create Candidate Info objectHRManager or HiringManager field is empty.
  • Component: LOD-SF-OBD-INT

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Permission to add all System Standard fields to Data Dictionary Tags under Integration Namespace
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

Keywords

Could not create, Candidate Info object, HRManager or HiringManager, field is empty, OnboardingCandidateInfo, OCI, Manage Data, Manage Pending Hires, BizX, Integration, Error, Failed to send data to SF , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Bug Filed

Product

SAP SuccessFactors Onboarding all versions