SAP Knowledge Base Article - Public

2796675 - Error When Initiating Onboarding for a Candidate - Recruiting Management

Symptom

  • After placing the candidate in the Hirable status, the system will display an error when trying to hire the candidate via Manage Pending Hires or in the Pending Requests tile.
  • Hirable and Hired options are correctly configured in one status for each option.

    Error Message.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management - All Versions

  • Manage Pending Hires

Reproducing the Issue

 Scenario 1:

  1. In Admin Center, go to Manage Pending Hires
  2. Choose Recruiting and select the Candidate
  3. The system will show an application error

Scenario 2:

  1. In the Homepage, open the "My Pending Requests" tile
  2. Go to the candidate and approve the workflow
  3. The system will show an application error

Cause

The candidate is correctly placed in Hirable status, however the application didn't pass through the Offer process and therefore, the system will be not able to complete the onboarding step. The Offer process is the moment when the system make the record of the Start Date and the value will be null if the candidate never passed the Offer process. In the Implementation Guide, we have the following statement in the RCM to EC integration:

"Because the Manage Pending Hires list is populated based on offer approval information, a candidate must go through an approved offer approval prior to being set to Ready to Hire (Hirable)."

Resolution

The candidate must go back in the pipeline and perform the Offering process in order to complete the onboarding step right after.

See Also

2548749 - Error: Unable to initiating onboarding process

2249957 - Application Error when trying to hire an applicant using Manage Pending Hires - Recruiting Management / Employee Central

Keywords

852c921ad8d1a1a1e236143e6b8920ce8280a12a; Manage Pending Hires Error; MPH Error; New Hire Error; Application Error in New Hire; , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , LOD-SF-RCM-INT , Integrations & Intelligent Services , Problem

Product

SAP SuccessFactors Recruiting all versions