SAP Knowledge Base Article - Public

2796658 - Email Notification not Following the HTML Formatting - Recruiting Management

Symptom

When a user receives a system email notification, the email doesn't contain the HTML format from SF.

The following email is one example of content without the HTML formatting:

2019-05-24_14-05-41.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

After the trigger point of an email notification, for e.g., the routing form notification when a form is send to the next approver and in that point, the email will be sent out without the HTML format.

Cause

The setting that are responsible to change the email to HTML format is not enabled.

Resolution

The functionality "Enable HTML email notifications" must be enabled. Please follow the next steps:

  1. In Admin Center, go to Company System and Logo Settings
  2. Find for the checkbox "Company System and Logo Settings" and enable it

2019-05-24_14-35-28.png

  1. Save the changes

After the HTML format is enabled, the email notification should be looking at the following example:

2019-05-24_14-37-16.png

Keywords

HTML Format; HTML Formatting; Email Format; Email Notification Formatting; , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Problem

Product

SAP SuccessFactors Recruiting all versions