SAP Knowledge Base Article - Public

2796096 - U.S. Customs and Border Protection I-94 Format Change (May 2019) [Compliance] - Onboarding 1.0

Symptom

  • I-94 Format Change
  • I-94 numbers will remain at 11 characters but will follow the format of 9 digits, followed by a letter in the 10th position, and a digit in the 11th position.  

Environment

SAP SuccessFactors Onboarding 1.0 - 1905+

Cause

According to U.S. Customs and Border Protection, in order to minimize program impact resulting from the depletion of numeric-only I-94 numbers and to create a long-term solution for the creation of new numbers, CBP is switching to alphanumeric I-94s.  I-94 numbers will remain at 11 characters but will follow the format of 9 digits, followed by a letter in the 10th position, and a digit in the 11th position. See below for the formal announcement of CBP.

SAPSUPPORT-00014 05-23-2019 7.45.07 AM.png

Resolution

For Live Customer(s)

SAP SuccessFactors Onboarding Product Management added the enhanced data format which is I-94 numbers will remain at 11 characters but will follow the format of 9 digits, followed by a letter in the 10th position, and a digit in the 11th position. The field for I-94 will be able to accept 11 digit numerical value.

 

*UPDATE* 06/20/2019

There are several fields in I-9 Reverification Process, E-verify Process, and Onboarding Process that is not included in the patch last June 07, 2019. Our engineering and support team is engaged to rectify those fields with new formatting and expected to work this coming patch this June 28, 2019. (Date Subject to Change)

 

*UPDATE* 06/29/2019

The patch enhanced the fields in New Employee Step's Admission Number, List A and C in Orientation Step, I-9 3 Business Day Process, I-9 Reverification, E-Verify. If you still encounter an issue, do not hesistate to contact support team.

 

Contact SAP SuccessFactors Cloud Product Support

Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the needed information below.

  • Subject: KBA 2796096 - I-94 Format Change (May 2019)
  • Component: LOD-SF-OBD-I9

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Describe the issue or business case
    • [Insert description]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

 

See Also

Related Articles

Arrival/Departure Forms: I-94 and I-94W: https://www.cbp.gov/travel/international-visitors/i-94

Keywords

SAP SuccessFactors, Onboarding, U.S. Customs and Border Protection, I-94 Format Change, May 2019, Onboarding 1.0 ,Compliance, ONB-24801, PTCH-30491, ONB-24955 , KBA , LOD-SF-OBD-I9 , I9 Issues and requests for Onboarding , Product Enhancement

Product

SAP SuccessFactors Onboarding all versions