SAP Knowledge Base Article - Public

2795899 - Candidate Profile got Purged even with an Active Job Application - Recruiting Management

Symptom

Candidate Profile got purged but the profile is linked to one or more active applications.

Environment

SAP SuccessFactors Recruiting Management - All Versions

Cause

The possible explanation will be the "Non-Acceptance" of DPCS.

The condition of “Non Acceptance” overrides the setting related to the Inactivity time.
As a consequence, if a candidate has been forwarded to an application and the DPCS has not been accepted, the profile will be Purged after the “Period of NON-Acceptance of DPCS”. This will always happen even if the Candidate is linked to active applications.

Is is possible to verify if the candidate accepted the DPCS via:

  1. Admin Centre > Data Privacy Statement
  2. Check "View Log" for the correct statement version

Resolution

The suggestion will be to use Invite to Apply in the process, or extend the Period of Non-Acceptance to minimize the occurrence.

See Also

2635179 - New Data Retention Time Management in Recruiting Management

Keywords

Candidate Profile Purged; Non-Acceptance; Data Privacy Statement; Purged Profile; , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions