SAP Knowledge Base Article - Public

2795448 - Crystal Reports installation finished with dll registration errors

Symptom

  • Crystal Reports does not start after installation
  • Crystal Reports starts and closes immediately. It may start in Windows 7 compatibility mode, but fails in normal mode.
  • Crystal Reports installation finished with errors. See ErrorsAndWarnings.log at {Install Directory}...\InstallData\logs\{InstallationTimeStamp}:

...Error: Module C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\ParameterDesigner.dll failed to register

...Error: Module C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\pageobjectmodel.dll failed to register

...Error: Module C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\vle.dll failed to register

...Error: Module C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\reportrenderer.dll failed to register

...Error: Module C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\CRAnalyzer.dll failed to register

...Error: Module C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\RepositoryExplorer.dll failed to register

  • Manual dll registration with REGSVR32 command fails 

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • Crystal Reports for Visual Studio
  • Crystal Reports for BusinessOne - Client Tools installs CR for VS ( 13.0.22.xxxx ) 32 and 64 bit Client

Cause

  • Conflict with another version of Crystal Reports dlls registered on the same machine. It could be CR runtime, Crystal Reports for Visual Studio version 13.0 dlls.
  • As of Crystal Reports 2013 14.1.10, Crystal Reports 2016 14.2.4 and Crystal Reports for Visual Studio SP 21 13.0.21.xxxx we did a C++ VC dependency and security update so any previous versions must be brought up to at least those minimum Service Packs noted above to be able to work together on the same PC.

Resolution

  • Note, It is not possible to have Crystal Reports Visual Studio runtime and Crystal Reports Designer on the same machine. Runtime installation is not required with Crystal Reports Designer installed.
  • Resolution: Uninstall Crystal Reports for Visual Studio. Make sure there is no  C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\ folder on the machine. Then reinstall Crystal Reports 2016
  • Install CR for VS SP 21 or above and bring the application up to the latest version

See Also

For the latest version of Crystal Reports Developer, for Visual Studio go here. Before upgrading your must check with the provider of the software to verify they support the latest version. Do not just install it, it can break the their software:

https://wiki.scn.sap.com/wiki/display/BOBJ/Crystal+Reports%2C+Developer+for+Visual+Studio+Downloads

Keywords

regsvr32, dependancy, crforvs , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016