SAP Knowledge Base Article - Public

2794869 - Candidate Locale of an External Candidate Profile changed using Candidate Search - Recruiting Management

Symptom

  • By design, internal users are not capable of changing the locale of an external candidate profile. However, it was seen that this has been made possible when dynamic groups are permissioned to have write access to an external profile, and when members of this dynamic group edits the profile from Candidate Search.

**Images and screenshots seen in this article are taken from an internal SAP demo system. No actual customer data is displayed. Any similarities to actual data is purely co-incidental.***

Environment

  •  SuccessFactors Recruiting Management

Reproducing the Issue

  •  Pre-requisites:
    1. Candidate Profile Template should have a field-permission block that allows a dynamic group to edit fields in the external candidate profile.
    2. Internal/Recruiting user is a member of this dynamic group.
    3. Internal/Recruiting user is using a different locale than of the external candidate profile being editted. 
  • Reproducing the Issue:
    1. Log in as the user that is a member of the dynamic group configured in your Candidate Profile Template.
    2. Go to Recruiting >> Candidates.
    3. Search for an External Candidate Profile.
    4. Edit any field in the candidate profile and save the changes.
    5. Go to the Candidate Profile History. You will see that the locale has been changed using Candidate Search as its source.

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Cause

  •  This is a product defect. The internal user's locale is being passed on to the external candidate profile when an information has been changed.

Resolution

  •  An engineering ticket has already been raised to fix the issue. Please raise a support incident to Product Support should you experience the same behavior in your systems.
  • Workaround: Before editting the external candidate profile, please make sure that your locale is the same as the candidate's locale. For any candidates which have had their candidate locales already changed, users may contact the candidates and request them to revert back their respective candidate profile's locale to its previous value.

Keywords

Candidate Locale changed, Candidate Search changed candidate profile locale, External Candidate Profile locale changed by internal users, external candidate locale changed , KBA , LOD-SF-RCM-CAP , Candidate Profiles , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Bug Filed

Product

SAP SuccessFactors Recruiting all versions