SAP Knowledge Base Article - Public

2794401 - SAP Cloud for Customer Extended Edition for Windows is Crashing on the Start

Symptom

You open the SAP Cloud for Customer extended edition for Windows application and it crashes and closes the app.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open the SAP Cloud for Customer Extended Edition for Windows application.
  2. The application crashes.
  3. The application is automatically closed.
  4. You open Windows run (Win + R).
  5. Check the version of you Windows.
  6. Version is 1607 or lower.

Cause

SAP Cloud for Customer Extended Edition for Windows application has been enhanced for Windows 10 and is no longer supported for Windows version 1607 or lower.

Resolution

In order to get the SAP Cloud for Customer Extended Edition for Windows application working, please update your Windows operational system to version 1703 or higher.

Keywords

SAP, C4C, Cloud for Customer, Windows, App, Version, 1607, Crash, , KBA , AP-RC-MOB-WIN , SAP Hybris Cloud for Customer Extnd App on Windows , Problem

Product

SAP C4C ADDINS 1905