SAP Knowledge Base Article - Public

2794306 - Issue with UI rules after b1905 release (Q2, 2019)

Symptom

  • Getting an application error when trying to open UI rules.

  • In UI rules if condition/s is/are disappearing.

  • Not able to select the values in the UI rules

  • Not able to select the value from picklist in the UI rule.

  • if condition not working.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.“

NOTE: This is the documentation for UI rules related issue. (not to be confused with Business rules)

Environment

SuccessFactors Cloud HCM: MDF UI

Manage Configuration UI: UI Rules

Reproducing the Issue

Step 1: Admin Centre > Manage Configuration UI

Step 2: Open your UI screen. (Might face application error at this point)

Step 3: If it opens, click on Manage UI Rules > Open one certain UI rule.(Might face application error at this point))

Step 4: If you do > Click on OK, then you might notice that the if conditions have disappeared.

Step 5: If you try to compare a value of picklist in if condition, you will notice that there is no dropdown at all. (like in below image)

if condition.png

Cause

This is a 1905 preview release issue. Engineering has already identified the root cause and we are working on the fix. Further details will be shared here as soon as have next substanitial update.

Resolution

Since this requires a code change we don't have a workaround for this. However, customers are advised to do the data entry from Manage data page so that it does not become a showstopper for them and normal business processes will still continue.

Keywords

application error UI based rule UI rules if condition values in picklist values in UI rule picklist values value dropdown , KBA , LOD-SF-MDF-UI , UI Config, Rules, Custom MDF Portlets on V12 & PP3 , Bug Filed

Product

SUCCESSFACTORS BIZX CORE 1905