SAP Knowledge Base Article - Public

2794261 - Cropped or Cut Off Panels - Onboarding 1.0 [Panels] [1905 Preview Defect]

Symptom

  • Onboarding panels are appearing half hidden/cut off
  • The employee data screen in onboarding is not totally visible 
  • Panel in preview is not visible
  • ONB Panel error
  • Not able to view the complete panel
  • Change in the panel setting after 1905 release
  • Panel cut off after Q2 2019 release

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding 1.0 - 1905 Preview

Reproducing the Issue

  1. Navigate to SAP SuccessFactors HCM and go to Onboarding
  2. Create a new task or pick an existing one
  3. Next screen (panel) is not showing properly

Cause

Defect type: Regression - 1905 Preview

Resolution

For Live Customer(s), Implementation Partner(s), and Consultant(s)

An issue was identified in 1905 Preview Environment release, the Onboarding panels of in progress activities are cut off or cropped and hinders user to input the data. See reference image below.

 

  • Reference Image: Cropped or Cut Off User Interface of Panels
  •  
  • SAPSUPPORT-00012 05-23-2019 6.57.35 AM.png
  •  
  • Reference Image: Expected User Interface of Panels
  •  
  • SAPSUPPORT-00013 05-23-2019 7.06.04 AM.png
  •   

Tentative Fix Date

A patched is already set in place this coming 24th of May 2019 to fix the behavior. Kindly take note that this is only a tentative date and might be subject to change.

 

Workaround

We identified a workaround to assist user to continue testing by disabling Panel UI Refresh feature in Manage Onboarding Setting (Features) or use the standalone URL of Onboarding.

Keywords

b1905, preview, test, panel, panels, broken, half, hidden, appearing, layout, panels is getting cut off, PTCH-30225, ONB-24731, b1905p2 (24-May-19) , KBA , LOD-SF-OBD-PAN , Panels, Panel Designer , Problem

Product

SUCCESSFACTORS ONBOARDING 1905