- Communications were sent to customers that the new release has been successfully applied to the SuccessFactors Learning environment.
Example: We are pleased to advise that the 1st Quarter 2019 -<version> release has been successfully applied to the <Preview> environment as scheduled. Please access the system to confirm <Preview> instance availability.
- Checking the front-end UI of LMS, the system is not been updated and new version is not visible.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors Learning Management System
Reproducing the Issue
Login as Admin > System Admin > Environment > View LMS Version:
The customer's environment is in a different database pool. This is why the environment did not get updated, despite having received the communications.
Request Product Support to create an internal ticket with the Operations Team to verify if the environment is in the database pool that was updated with the new version.
SF, Success Factors, LMS, learning, version, environment, release, customer communications, database, application URL, COSD-35547 , KBA , LOD-SF-LMS-ADM , Admin Tools , Problem