SAP Knowledge Base Article - Public

2793626 - Workflow Rule 'On Create Only' Does Not Work In All Situations

Symptom

Your workflow rule does not work as expected when you use the timing 'On Create Only'.

Environment

SAP Cloud for Customer

Reproducing the Issue

The same is true for many options. As example, you can have a workflow rule for the BO: Sales Orders, On Create Only. As Condition you are using Status=Open. Your plan is to have a field update triggered.

Cause

On Create Only: the rule is applied at every Create of the business object instance.

During creation, the object does not yet have a status. The status will be triggered on the save only.  At creation stage, this workflow rule cannot be called.

Resolution

Change the creation time to be after creation: scheduled.

See Also

SAP Cloud for Customer Help Portal: Configure Workflow Rules

Keywords

KBA , LOD-CRM-WKF , Workflow , SRD-CC-BTM , Business Task Management , How To

Product

SAP Cloud for Customer add-ins all versions